Chamber Culture Support
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A tour of the member record
Each member has one record that holds contacts, billing, notes, activity and email history. Here is what lives where.
Adding and editing a member
Add a new business to your roster, let Chamber Culture fill in the details from its website, and come back later to finish the profile.
Chamber Connect: introductions and mentoring
Chamber Connect introduces two members each month over coffee, lunch or a call, and can also pair mentors with mentees. You review every pairing before anyone is emailed.
Chasing unpaid dues with the A/R aging report
See who owes what and how late it is, download the list, and know which reminder emails Chamber Culture already sends so you can focus your calls where they matter.
Checking people in on event day
Use your phone as a ticket scanner at the door. Scan QR codes, look people up by name, register walk-ins and keep going even when the wifi drops.
Creating an event
Set up a new event in a few minutes: add the details, choose who can see it, and publish when you are ready. Also covers copying last year's event and cancelling one.
Creating and sending an invoice
Build an invoice as a draft, issue it when it looks right, then email it to the member with a secure pay link. Here is the full path, plus how to fix a mistake.
Emailing the right people with segments
Build a saved audience once, such as all active Gold members, and pick it from a list every time you send an email.
Finding your way around the CRM
A quick map of the sidebar, what each group is for, and a keyboard shortcut that jumps straight to any member or contact.
How billing and renewals work
Tiers set the price, memberships connect a member to a tier, and invoices get paid. Here is what happens automatically at renewal and what stays in your hands.
How magic-link sign in works
We don't use passwords. When you sign in, we email you a one-time link that expires in 15 minutes. Click the link and you're in. Why One less password to remember (or have stolen) Built-in proof you control the email — no separate "ver
How members sign in to the member portal
Members can sign in with an emailed link, a password, or an account they already use. Here is how each works and what to tell a member who asks.
How to get help from Chamber Culture
Our support hours, how quickly we reply for each urgency level, how to choose the right one, and what to include in your request so we can fix things on the first try.
Importing your member list from a spreadsheet
Bring your whole roster into Chamber Culture from a CSV file. You preview everything first, and nothing is saved until you commit.
Inviting staff to your team
How a chamber admin invites a colleague, picks their role, resends or cancels an invitation, and removes access later. No passwords are ever emailed.
Members and contacts: what is the difference?
In Chamber Culture a member is a business and a contact is a person. Understanding the difference makes every other screen easier to read.
Recording payments and refunds
Log checks, cash and bank transfers against an invoice, download receipts, and record refunds. Learn which steps move money and which only keep your records straight.
Running reports and monthly board packets
Pick a ready-made report, narrow it with filters, download it as a CSV, and put together a monthly board packet your board can read and print.
Sending your first email to members
Pick an audience, write your message, send yourself a test and send it. A step by step guide to your first broadcast, plus how to reuse it next month.
Setting up membership levels and dues
Create the membership levels you sell, set the price and billing period for each, and add benefits. Set them up once and they drive every dues invoice.
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